Support, complaints & appeals

Get help

Contact admin@rivalground.gg for access, account recovery, privacy or complaints. Include a tournament/match reference and a concise description, not passwords, verification URLs or unnecessary identity documents. Account-verification and requested password-reset messages remain available; competition email is disabled.

Match complaints and appeals

Use the match room’s private complaint/evidence controls for no-shows, connection issues and conflicting results. Ask for the recorded reason and an uninvolved reviewer if the decision-maker is a player or otherwise conflicted. Appeals can be requested within seven days where practical. We aim to acknowledge within two working days, but do not guarantee immediate staffing or resolution. Preserve relevant evidence before the 90-day scheduled expiry; request a justified hold for an unresolved appeal.

Privacy and safety

For access/correction/deletion or consent withdrawal, use Privacy & eligibility and contact the operator. Unresolved privacy complaints can be raised with NDPC. Do not post disputes, evidence, email addresses, IPs or lobby credentials into public channels. Discord is optional and community conversation there does not replace website entry, readiness or result actions.